Ferrara
To allow for a complete understanding and acceptance of these terms, the following terms, in singular and plural, shall have the meanings indicated below:
“Seller or Company: SMAZ SNC, Via Paolo Sarpi n. 930034 Mira (VE), C.F./P.I. IT04418770279O
“Site”: the website https://infuga.net/.
“Customer”: means a user who books and/or makes a purchase on the Website.
“Service” or “Escape Room” or “Game”: refers to the Escape Room game experience offered on the Website.
“Conditions”: this distance online purchase contract for the Service concluded between the Company and the Customer.
“Online Payment”: refers to paying for the Service directly via the Website.
“Payment at the Venue”: refers to payment for the Service purchased through the Website at the venue where the gaming experience will take place.
2. SCOPE OF THE CONDITIONS
By purchasing the Service via the Website, the Customer accepts the Conditions.
The Customer is required to examine and approve the Terms and Conditions by selecting the appropriate box.
The Customer declares to be aware that the Terms and Conditions constitute a legally binding agreement with the Seller for the provision of the Service.
The Conditions may be amended at any time.
Any modifications and/or new conditions will be effective from the moment of their publication on the Site.
Customers are therefore invited, upon accessing the Site and before making any purchase, to consult the most up-to-date version of the Terms and Conditions.
Il cliente deve rispettare anche le Regole del Gioco e consultare le FAQ presenti sul sito. Se una FAQ o una Regola del Gioco dovesse essere in contrasto con le presenti Condizioni Generali, faranno sempre fede le presenti Condizioni Generali.
3. GAME BOOKING
To book the Escape Room, the Customer must complete the appropriate booking form on the Website, entering their personal details and all required information, including the choice between Online Payment and Payment on Site.
The Company will then send the Customer an SMS message and an email confirming the booking, which will include some important rules to share with the group participating in the Game.
This message also contains:
the appropriate link to cancel the booking pursuant to Article 6
Next;
the link to download and store a copy of these Terms.
The Customer is advised to carefully review the summary and immediately report any errors or amendments.
Bookings and purchases can only be made by customers who are of legal age.
For minors, all purchases and/or requests for the Service via the Website must be reviewed and authorised by a parent or legal guardian.
When making a booking, the Client warrants that they have the authority to accept the terms and conditions of the booking on behalf of their group.
The contract is made with the Client who made the booking, who agrees to act on behalf of all members of the party for any booking and to be the sole point of contact.
The Customer who made the booking will be responsible for organising all payments due to the Company under the contract and any material and/or moral damages towards the Company.
4. ONLINE PAYMENT AND PAYMENT ON SITE
The contract is concluded when the booking form is received by the server used by the Company.
The booking form shall be archived in the Company's database for the time necessary for its execution and, in any event, within the legal time limits. The language available to Customers for the conclusion of the contract is Italian.
In the case of Online Payment, the Customer shall enter their payment details on the Website.
In the case of On-Site Payment, the Customer must pay upon arrival at the chosen venue before starting the Game.
The number of players at the time of the initial booking is indicative.
In the case of Online Payment, if the number of players has decreased upon arrival at the chosen venue, the difference already paid will not be refunded; however, if the number of players has increased, the price will be adjusted to the current price list.
5. GIFT VOUCHER
The Customer has the option, by filling in the relevant form on the Website, to gift an Escape Room experience by purchasing a gift voucher to the value of one ticket, allowing them to participate in the Game.
for the location selected at the time of purchase.
Upon completion of the purchase, the Customer will receive an email communication containing the gift voucher.
Once the gift voucher has been purchased, the type of room, day and time can be chosen by the recipient during the online booking phase described in Art. 3, by adding the voucher code.
Il Coupon non sarà utilizzabile nelle altre sedi In Fuga. Nella fase iniziale di prenotazione il numero di giocatori è indicativo, se all’arrivo nella sede prescelta il numero dei giocatori è diminuito, non verrà
reimburse the difference already paid; if, however, the number of players has increased, the price will be adjusted to the current price list.
The voucher is valid for 6 months from the purchase date as indicated on the voucher.
The gift voucher may only be purchased via Online Payment.
6. BREAK
Notwithstanding that the type of service offered on this Website falls, according to the Consumer Code, within one of the cases excluding the right of withdrawal (services concerning leisure activities where a specific date or period of performance is provided for pursuant to art. 59, paragraph 1, letter n) of Legislative Decree 206/2005), the Company has decided to provide and regulate the right of withdrawal as follows.
6.1 PAGAMENTO ONLINE
If the Customer has chosen the Online Payment method, they have the right to cancel up to 12 hours before the scheduled start time of the booked gaming session via the link provided in the booking confirmation email; they will be refunded in the form of a voucher of equal value—sent via email within 48 hours of cancellation—containing a code to be used for a new booking made via the website within 30 days, noting that once used, the voucher cannot be reused or refunded.
In the event of cancellation notified less than 12 hours prior to the scheduled start time of the game session, the Company will retain a penalty fee of €75 from the online payment; where applicable, it will issue a refund voucher for the remaining balance—sent via email within 48 hours of the cancellation—containing a code to be used for a new booking made via the website within 30 days, noting that once used, the voucher cannot be reused or refunded.
6.2 PAGAMENTO IN SEDE
If the Customer has chosen the On-site Payment method, they have the right to withdraw within 12 hours prior to the scheduled start time of the reserved gaming session.
In the event of cancellation notified with less than 12 hours before the scheduled start time of the gaming session, the Company shall request, as a penalty within 48 hours of the date set for the game, payment of the amount of €70 through the Website via the link that will be communicated by the Company via SMS or email. Payment must be made within 3 days of the date set for the game.
In default, the Company shall assign the recovery of the sum to its legal representative, with a consequent increase in costs to be borne by the Customer.
3. OWNERSHIP OF GIFT VOUCHERS
A customer holding a gift voucher who has booked a game session via the Site is entitled to cancel up to 12 hours before the scheduled start time of the session, using the link provided in the confirmation email.
booking and you can reuse the coupon code for one other booking only until its original expiry date.
In the event of a cancellation communicated less than 12 hours before the start time of the gaming session, the Company will retain the full amount of the coupon as a penalty, and it will no longer be usable or refundable.
In all the cases described above, the withdrawal must be communicated via the link contained in the booking confirmation email.
The cancellation terms will also apply to bookings made less than 12 hours in advance of the booked time.
6.4 GENERAL PROVISIONS
The rules in this article apply to all bookings, regardless of the payment method, booking type, or time of booking—including those made less than 12 hours before the scheduled game time.
If the reservation is cancelled at least 12 hours in advance, no penalty will be applied.
Le regole dei punti 1, 2 e 3 si applicano sempre, indipendentemente dal motivo della cancellazione.
The rules set out in points 1, 2, and 3 apply at all times, without exception and regardless of the reason for cancellation—including illness, strikes, adverse weather conditions, or other causes beyond the customer's control.
To cancel a reservation, you must use exclusively the link provided in the confirmation email.
By confirming the booking, the customer declares having read, understood, and accepted these General Terms and Conditions.
7. INTELLECTUAL PROPERTY RIGHTS
The Company owns all rights, in particular intellectual property rights relating to the Site, including its layout and design, and the trademarks and domain names used by and for the Site.
The Customer acknowledges that the Company's trademarks and distinctive signs are the exclusive property of the latter.
Consequently, the Client will not be able to make any use or dispose of the asset in any form or manner.
under such trademarks and/or distinctive signs, whether combined with each other or with other trademarks and names, for any reason, without the prior written approval of the Company. .
Also reserved and protected—where applicable under Law no. 633 of April 22, 1941, and current legislation—are the contents of the experiences offered by the Company, including puzzles, texts, set designs, settings, mechanisms, game sequences, audio/video content, software, and other creative elements.
It is prohibited to copy, reproduce, record, photograph, disseminate, or use such content—even in part—for the creation of other escape rooms, games, events, or commercial activities without the prior written authorization of the Company.
Participation in the experience implies acceptance of this prohibition. The Company reserves the right to protect its rights through appropriate legal channels in the event of unauthorized use or reproduction.
8. FORCE MAJEURE
The Company shall not be liable under any circumstances for service interruptions attributable to force majeure or acts of God, even if caused by technical malfunctions and service interruptions, which result in the impossibility of carrying out the gaming session in the manner and at the times indicated in the booking. The Customer is, however, entitled to claim double the amount paid from the Company in cases where, outside the circumstances set out above,
9. IMPEDIMENTS TO PARTICIPATION
If it is not possible to participate in the experience, or if it cannot take place due to personal reasons, force majeure, or other unforeseeable circumstances, the conditions set out in Article 6 (‘Withdrawal’), points 1, 2, 3, and 4, shall apply.
10. PRIVACY, IMAGE RELEASE, MINORS
The Customer declares to have been duly informed regarding the processing of personal data and to have read the information notice pursuant to Article 13 of the GDPR, which can be consulted on the Website.
11. Applicable Law and Jurisdiction
The Conditions are subject to Italian law.
For consumer Customers, any dispute relating to the application, execution and interpretation of these Conditions shall be submitted to the court of the place where the Customer resides or has elected domicile, if located within the Italian territory, without prejudice to the Customer's right to take legal action before a court other than the “consumer court” pursuant to art. 66 bis of the Consumer Code, according to one of the criteria referred to in articles 18, 19 and 20 of the Code of Civil Procedure.
If the customer habitually resides outside Italy, any mandatory provisions of their own country that are more favorable to the consumer remain applicable.
12. ONLINE DISPUTE RESOLUTION FOR CONSUMER USERS
The consumer customer residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool.
This tool can be used by the consumer Customer to resolve out-of-court any disputes relating to and/or arising from contracts for the sale of goods and supply of services entered into online.
Consequently, the Client may use this platform to resolve any disputes arising from the contract entered into online.
The platform is available at the following address: ec.europa.eu/consumers/odr/. Through the platform, the Customer will be able to consult the list of ADR bodies, find the link to each of their websites, and initiate an online dispute resolution procedure.
13. RULES OF THE GAME
By booking the game session, the customer agrees to inform all members of their group of the following rules:
Participation of minors
People who do not participate in the game
Chi non partecipa all’esperienza non può attendere in reception per tutta la durata della sessione di gioco, salvo diversa autorizzazione dello staff.
Acceptance of the regulations
Con la conferma della prenotazione e l’accettazione delle presenti Condizioni Generali, il cliente dichiara di averle lette, comprese e accettate integralmente.
Il cliente si impegna inoltre a informare tutti i partecipanti del proprio gruppo delle presenti Condizioni Generali e delle Regole del Gioco, assumendosi la responsabilità del loro rispetto durante l’esperienza.