Urban Factory

Generally no: our goggles are configured with professional supports to ensure maximum comfort and not create pressure on the face.
The vast majority of people (over 95%) use the headset without experiencing any discomfort.
In rare cases, however, more sensitive individuals may experience a slight feeling of dizziness or nausea.
If it so happens, no problem: if within the first 5 minutes from the start one realises the experience isn't suitable, it's
It is possible to cancel without paying.

At the end of the 45 minutes, the experience concludes.
If the room is available for the next shift, it is possible to add 30 extra minutes to try and complete the mission, for a small supplement.

Payment can be made by card during online booking or in cash at the venue.

If you have not received the confirmation email:
Most likely, it ended up in your email's spam or promotions/advertising folder, please try checking there.
2) You probably haven't completed the booking.
If you have not clicked the ‘COMPLETE BOOKING’ button, it means you have not completed all the required steps and the booking is not complete.
3) It's possible that someone was a fraction of a second quicker and booked first.
4) If the problem isn't one of the previous three, you've probably entered the wrong email address. Give us a call and we'll check.

It is possible to purchase a gift voucher directly on our website. Go to the ‘PRICES&COUPONS’ section of the menu.

Yes, children can also participate in virtual reality experiences.
However, we require a MINIMUM age of 10 years old, both for comfort reasons (the headset needs to fit the face correctly) and because the experience requires understanding and cooperation.
It is not a dangerous activity: you play in complete safety, primarily using logic, concentration, and teamwork to achieve the objective.

For children up to and including 14 years of age, an accompanying adult must be present.
An adult can choose whether to participate in the experience (counting as a player) or wait comfortably in reception until the activity ends.

The number of participants indicated for each experience is fixed.
This is because we have a limited number of headsets (a maximum of 10), so it is not possible for more than ten people to participate.
simultaneously within the structure.

Yes, it is possible to end the experience at any time.
The safety and well-being of participants are always our priority.
In the event of an early withdrawal, the participation fee remains unchanged, as the experience has commenced.