Treviso
To allow for a complete understanding and acceptance of these terms, the following terms, in singular and plural, shall have the meanings indicated below:
“Seller” or “Company”: SPOLAOR MATTEO, Via Noalese n. 61/L
31100 Treviso (TV), Fiscal Code/VAT No. IT04143910273
“Site”: the website https://infuga.net/.
“Customer”: means a user who books and/or makes a purchase on the Website.
“Service” or “Escape Room” or “Game”: refers to the Escape Room game experience offered on the Website.
“Conditions”: this distance online purchase contract for the Service concluded between the Company and the Customer.
“Online Payment”: refers to paying for the Service directly via the Website.
“Payment at the Venue”: refers to payment for the Service purchased through the Website at the venue where the gaming experience will take place.
By purchasing the Service via the Website, the Customer accepts the Conditions.
The Customer is required to examine and approve the Terms and Conditions by selecting the appropriate box.
The Customer declares to be aware that the Terms and Conditions constitute a legally binding agreement with the Seller for the provision of the Service.
The Conditions may be amended at any time.
Any modifications and/or new conditions will be effective from the moment of their publication on the Site.
Clients are therefore invited, upon accessing the Site and before making any purchase,
to consult the most up-to-date version of the Conditions.
The Customer must also comply with the Game Rules and follow the FAQ section on the Website; in the event of a conflict between these and the Conditions, the Conditions shall prevail.
To book the Escape Room, the Customer must complete the appropriate booking form on the Website, entering their personal details and all required information, including the choice between Online Payment and Payment on Site.
La Società a quel punto invierà al Cliente e-mail di conferma della prenotazione in cui sono riportate alcune regole importanti da condividere con il gruppo che parteciperà al Gioco.
This message also contains:
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the appropriate link to cancel the booking pursuant to Article 6
Next;
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the link to download and store a copy of these Terms.
The Customer is advised to carefully review the summary and immediately report any errors or amendments.
Bookings and purchases can only be made by customers who are of legal age.
For minors, all purchases and/or requests for the Service via the Website must be reviewed and authorised by a parent or legal guardian.
When making a booking, the Client warrants that they have the authority to accept the terms and conditions of the booking on behalf of their group.
The contract is made with the Client who made the booking, who agrees to act on behalf of all members of the party for any booking and to be the sole point of contact.
The Customer who made the booking will be responsible for organising all payments due to the Company under the contract and any material and/or moral damages towards the Company.
The contract is concluded when the booking form is received by the server used by the Company.
The booking form shall be archived in the Company's database for the time necessary for its execution and, in any event, within the legal time limits. The language available to Customers for the conclusion of the contract is Italian.
In the case of Online Payment, the Customer shall enter their payment details on the Website.
In the case of On-Site Payment, the Customer must pay upon arrival at the chosen venue before starting the Game.
The number of players at the time of the initial booking is indicative.
In the case of Online Payment, if the number of players has decreased upon arrival at the chosen venue, the difference already paid will not be refunded; however, if the number of players has increased, the price will be adjusted to the current price list.
The Customer has the option, by filling in the relevant form on the Website, to gift an Escape Room experience by purchasing a gift voucher to the value of one ticket, allowing them to participate in the Game.
Upon completion of the purchase, the Customer will receive an email communication containing the gift voucher.
Once the gift voucher has been purchased, the type of room, day and time can be chosen by the recipient during the online booking phase described in Art. 3, by adding the voucher code.
In the initial booking phase, the number of players is indicative. If the number of players has decreased upon arrival at the chosen venue, no
reimburse the difference already paid; if, however, the number of players has increased, the price will be adjusted to the current price list.
The voucher is valid for 6 months from the purchase date as indicated on the voucher.
The gift voucher may only be purchased via Online Payment.
Notwithstanding that the type of service offered on this Website falls, according to the Consumer Code, within one of the cases excluding the right of withdrawal (services concerning leisure activities where a specific date or period of performance is provided for pursuant to art. 59, paragraph 1, letter n) of Legislative Decree 206/2005), the Company has decided to provide and regulate the right of withdrawal as follows.
1. PAGAMENTO ONLINE
Se il Cliente ha scelto la modalità di Pagamento Online ha diritto di recedere entro 12 ore antecedenti l’orario di inizio della sessione di gioco prenotata tramite il link contenuto nella e-mail di conferma della avvenuta prenotazione e potrà essere rimborsato con un coupon di pari valore che verrà inviato via e-mail entro 48 ore dalla disdetta con un codice da inserire per una nuova prenotazione che dovrà avvenire entro 30 giorni tramite il sito e una volta utilizzato non potrà più essere riutilizzato o rimborsato.
In the event of cancellation communicated with less than 12 hours before the scheduled start time of the game session, the Company will retain, as a penalty, the amount of €70 from the payment made online. Where necessary, a refund voucher for the remaining amount will be issued and sent via email within 48 hours of cancellation, with a code to be entered for a new booking. This new booking must be made within 30 days via the website and, once used, cannot be reused or refunded.
Payment on site
If the Customer has chosen the On-site Payment method, they have the right to withdraw within 12 hours prior to the scheduled start time of the reserved gaming session.
In caso di recesso comunicato con meno di 12 ore antecedenti l’orario di inizio della sessione di gioco, la Società richiederà a titolo di penale entro 48 ore dalla data fissata per il gioco, il pagamento dell’importo di € 70 attraverso il Sito tramite il link che verrà comunicato dalla Società via e-mail. Il pagamento dovrà avvenire al massimo entro 3 giorni dalla data fissata per il gioco.
In default, the Company shall assign the recovery of the sum to its legal representative, with a consequent increase in costs to be borne by the Customer.
3. OWNERSHIP OF GIFT VOUCHERS
Il Cliente in possesso di un coupon regalo, una volta conclusa la prenotazione di una sessione di Gioco tramite il Sito, ha diritto di recedere entro 12 ore antecedenti l’orario di inizio della sessione di gioco prenotata tramite il link contenuto nella e-mail di conferma della avvenuta
booking and you can reuse the coupon code for one other booking only until its original expiry date.
In the event of a cancellation communicated less than 12 hours before the start time of the gaming session, the Company will retain the full amount of the coupon as a penalty, and it will no longer be usable or refundable.
In tutti i casi sopra descritti, la modalità di recesso dovrà essere comunicata tramite il link contenuto nella e-mail di conferma della avvenuta prenotazione.
The cancellation terms will also apply to bookings made less than 12 hours in advance of the booked time.
4. DISPOSIZIONI GENERALI
Le presenti condizioni di cui ai punti 1, 2 e 3 si applicano a tutte le prenotazioni, indipendentemente dalla modalità di pagamento, dalla tipologia o dal momento della prenotazione, comprese quelle effettuate con meno di 12 ore di anticipo rispetto all’orario di inizio della sessione di gioco.
Le disdette comunicate con almeno 12 ore di preavviso non comportano alcuna penale.
Le condizioni di cui ai punti 1, 2 e 3 si applicano indipendentemente dal motivo della cancellazione della prenotazione.
In tutti i casi sopra descritti, la cancellazione della prenotazione dovrà essere comunicata esclusivamente tramite l’apposito link contenuto nell’e-mail di conferma della prenotazione.
Con la conferma della prenotazione, il Cliente dichiara di aver letto, compreso e accettato integralmente le presenti Condizioni Generali di Contratto.
The Company owns all rights, in particular intellectual property rights relating to the Site, including its layout and design, and the trademarks and domain names used by and for the Site.
The Customer acknowledges that the Company's trademarks and distinctive signs are the exclusive property of the latter.
Consequently, the Client will not be able to make any use or dispose of the asset in any form or manner.
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including reproduction on the Web
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under such trademarks and/or distinctive signs, whether combined with each other or with other trademarks and names, for any reason, without the prior written approval of the Company. .
The Company shall not be held liable for any failure or delay in the performance of any obligation under the contract, for the period and to the extent such failure or delay is caused by events of force majeure beyond its reasonable control.
By way of example and not by way of limitation, such events include: civil unrest, riots, acts of terrorism, wars, laws, orders, pandemics, epidemics, regulations, actions of the Government or any of its bodies, extraordinary events, storms, fires, sabotage, atmospheric events, road accidents or accidents of another nature, as well as other similar or different contingencies attributable to force majeure.
In case of unavailability of the game session due to unforeseen technical failures, the Company undertakes to promptly inform the Customer.
The Company shall not be liable under any circumstances for service interruptions attributable to force majeure or acts of God, even if caused by technical malfunctions and service interruptions, which result in the impossibility of carrying out the gaming session in the manner and at the times indicated in the booking. The Customer is, however, entitled to claim double the amount paid from the Company in cases where, outside the circumstances set out above,
this recession is without reason from the contract.
In caso di impossibilità a partecipare all’esperienza o di mancato svolgimento della stessa per motivi personali, cause di forza maggiore o altre circostanze imprevedibili, troveranno applicazione le condizioni previste dall’articolo 6, punti 1, 2, 3 e 4.
The Customer declares to have been duly informed regarding the processing of personal data and to have read the information notice pursuant to Article 13 of the GDPR, which can be consulted on the Website.
Clients will also be provided with the specific form for the release concerning the possible use of their images by the Company and other information relating to further personal data processing, where necessary.
Minors under 18 years of age must present a signed disclaimer from their parents.
The specific form can be downloaded from the Website or is available at the Game venues.
The Conditions are subject to Italian law.
For consumer Customers, any dispute relating to the application, execution and interpretation of these Conditions shall be submitted to the court of the place where the Customer resides or has elected domicile, if located within the Italian territory, without prejudice to the Customer's right to take legal action before a court other than the “consumer court” pursuant to art. 66 bis of the Consumer Code, according to one of the criteria referred to in articles 18, 19 and 20 of the Code of Civil Procedure.
The application of more favourable and mandatory provisions of the law of the country in which they habitually reside is without prejudice to consumers who do not have their habitual residence in Italy.
The consumer customer residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool.
This tool can be used by the consumer Customer to resolve out-of-court any disputes relating to and/or arising from contracts for the sale of goods and supply of services entered into online.
Consequently, the Client may use this platform to resolve any disputes arising from the contract entered into online.
The platform is available at the following address: ec.europa.eu/consumers/odr/. Through the platform, the Customer will be able to consult the list of ADR bodies, find the link to each of their websites, and initiate an online dispute resolution procedure.
By booking the gaming session, the client guarantees to inform their group that:
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The gaming session lasts for 60 minutes.
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The environment is under video surveillance and monitored by our control room for the smooth running of the game and the safety of the group, therefore the game can be interrupted at any time and for any reason, and the session will be considered terminated.
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Please arrive punctually at the time of your booking. In case of lateness, your session will be shortened to the remaining time available to respect the schedule of subsequent bookings.
Any damage caused intentionally or through negligence to the facilities and games will be entirely the responsibility of the person responsible and must be compensated.
Minor presence
For children up to 13 years old, the experience should be enjoyed with the whole family or with at least one adult in each room.
From 14 years old, they can play alone. Up to 6 years old, they don't pay; from 7 years old onwards, the price is normal according to the price list.
If someone is unable to participate in the game, it is not possible to wait at reception for the entire duration of the experience.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, I declare that I have carefully read and assessed the content of this document and that I have clearly understood the meaning of each individual point before signing it.
For the purposes of Articles 1341 and 1342 of the Civil Code, I declare that I specifically approve clauses 6, 8, 9, 10, and 11 of this deed.